For all your inquiries, please use our Live Chat or send an email via our contact page.
RUA MARTINE is an online costume jeweler. The brand became known for its eyewear jewelry.
The range has since expanded to offer all types of costume jewelry possible.
RUA MARTINE is 100% made in France. Thus, all the jewelry is made in Paris and Marseille.
We have a network of resellers throughout France. You can find the store nearest you on our page dedicated to points of sale.
From your computer or cell phone, you can zoom in on your destination, open the detailed information, call the store and start the GPS navigation.
No and we will never do it!
We have decided to offer our customers fair prices, without having to go through discounts.
Thus, each Rua Martine customer knows that the jewel he or she is ordering is at the right price and that he or she will not be unpleasantly surprised to discover the same model at a discount a few weeks after his or her purchase.
However, we know that gaining the trust of customers is not a simple matter. In this sense, we offer 10% discount on the first order. Simply go to the bottom of the page to receive your discount code.
Rua Martine offers original creations that you can buy online all year long.
We reserve the items in your shopping cart for a period of 60 minutes. After that, they will be offered again to other customers. If you wish to place your order at a later date, we cannot guarantee the future availability of the items in your cart.
Before validating your order, you can go to your cart at any time to remove an item already added.
After having proceeded to the validation of order (payment), you cannot modify it any more.
To validate your order after adding products to the cart, you just have to go to the cart page, click on “order validation” and fill in your delivery, billing and payment information.
You will receive an email immediately after the validation of your order to confirm it.
We invite you to make a written request to our customer service department using the form on the contact page.
Your order will be processed within one business day after its validation.
A product may be out of stock if a large order of the same model is placed in a short period of time.
This product will be available for sale again within a few days while we build up a new stock.
If a model is no longer manufactured, it disappears from the catalog.
2.64 euros per order.
Shipping is free for orders of 75 euros or more.
5,90 euros per order.
8,90 euros per order.
When your order is shipped, you will receive an email with the tracking number of your package.
You also have the possibility to follow your order in your space “My account / My orders”.
If you feel that your delivery is unusually delayed, start by checking your tracking number in your customer account to verify that your delivery is proceeding normally.
If you notice an anomaly in the delivery of your package, first contact the carrier with your tracking number.
We invite you first to check that you have not received a notice in your mailbox.
Letter carriers and deliverymen sometimes hand the parcels directly to the janitor, to a neighbor or possibly to a local shop. We invite you to check with the people who may have received your package if it is in their possession.
We invite you to contact the delivery service as soon as possible so that they can inform you about this.
If the carrier has not been able to deliver your package (due to an incorrect address, expired waiting time in the locker…), it will be returned to us.
Redirection times are variable and longer than shipping times – your original tracking number allows you to track the return of the package to the sender.
Your order will be refunded within 14 working days after receipt of the order.
Please note that, unless Rua Martine makes an error, all costs incurred (shipping and handling, customs, etc.) will be deducted from your refund.
Upon your prior request via the contact page, and subject to feasibility, we can ship your order again. You will then be responsible for the shipping costs of the new shipment.
If a delivery problem persists, we invite you to contact our customer service by communicating your order number and explaining the problem encountered and the steps already taken.
You are responsible for return shipping costs. You are free to choose your delivery service but we strongly advise you to choose a tracked delivery method.
We also advise you to keep the proof of deposit of the package with tracking number until you get your refund.
For long distance shipments, you are not required to choose express shipping, as the 15 day return policy does not take into account the time it takes for your package to reach us.
We are currently unable to offer exchanges.
We therefore invite you to return the item that does not suit you for a refund, and to place a new order for the desired item.
You have a period of 15 days after receipt of your order to return your purchases against refund if they are not suitable.
To return an order, simply go to the contact page, fill out the withdrawal form and return the product to the address indicated.
Custom made parts and special orders are not eligible for a refund.
As soon as we receive your package, we will check it and refund you if the product is intact.
You will receive the refund in euros within 7 to 10 working days to the bank account used for payment.
Rua Martine takes great care in the packaging of its products. If your package arrives damaged despite these precautions:
You must refuse delivery if you believe any items are missing or may have been damaged in delivery.
If you were not able to refuse the delivery and if upon opening the package you notice an anomaly, we will open an investigation and help you in your best efforts.
Please contact our customer service via the contact form.
The payment of your order on our site can be made :
1/ By credit card (visa, mastercard, maestro and american express)
2/ By Paypal
3/ By gift card or e-gift card
We offer you to register your payment information when you place your order. This will make it easier for you to place future orders.
To change this information, go to your “My account / My payment information” area.
Our site does not allow payments in installments.
The website is secure and your data is encrypted from end to end.
Payments are made through one of our two payment providers, Paypal or Stripe. These two systems are the most secure in the world.
The status “cancelled” indicates that your payment has been rejected by your bank or that you have not finalized it. Your order has not been validated, your bank or Paypal account has not been debited.
If you wish to receive your order, you must renew your payment.
If the problem persists, we invite you to change your payment method or to consult your bank, we cannot act in place of the payment system.
You will receive an invoice in the confirmation email of your order.
If you want to download an invoice later, go to “my account – order – download my invoice”.
You can subscribe to our news, private sales and invitations by entering your first name, last name and email in the lower part of the home page entitled “newsletter subscription”.
You can manage different delivery and billing addresses.
To do this, simply go to “My account – Address”.
You can change your password at any time.
Rua Martine does not know your password, it is encrypted and only you can change it.
To do this, simply go to “My Account – Account Details”.
You can request a new password at any time.
Rua Martine does not know your password, it is encrypted and only you can renew it.
To do this, simply go to the “My Account” page, click on “Forgot Password” and enter your email address.
An email will be sent to you automatically to create a new secure password.
To delete your account and all your information from our information system, send us your request via the contact page and the appropriate form.
You can find more information about the General Data Protection Regulation on our dedicated GDPR page.
If the size of one of our jewels (waist chain or ankle chain only) does not suit you or if you want a resizing, we offer a free custom service for our Martinettes 😉
Please go to the contact page and use the dedicated form.
Don’t panic, you can return your jewel to our workshop at any time. Whether you bought it online or from one of our resellers.
Our promise: to create vintage jewellery for you in France at a fair price.
Rua Martine makes its jewellery when ordering in Paris and Marseille.
If any of our vintage jewellery is too big or too small, we can make it to your size at no extra cost.
Rua Martine offers shipping in France for 60 euros of purchase and accepts returns up to 30 days!
The website is protected with the SSL protocol. You can pay with confidence by credit card or PayPal.
Take advantage of a 10% discount on your first order with the code martinette10.
Consultez notre page informations et contact. Sinon, Louise et son équipe vous répondent tous les jours sur le Chat Live de 9h à 22h.
